FAQ

WHEN WILL I RECEIVE MY ITEMS?

In an effort to keep shipping FREE of charge and prices low, we work with multiple carries from different locations both in the United States and abroad, Please refer to the product page for estimated arrival time in the United States but normal delivery time is between 3 days and 3 weeks. For International deliveries we ask you please allow between 2-5 weeks for delivery, depending on your location. You may, however, receive your items sooner. 

HOW DO I CHECK THE STATUS OF MY ORDER?

Once your order has been processed we will notify you via e-mail.

I DID NOT RECEIVE A CONFIRMATION E_MAIL.

Please check your SPAM folder and deselect our message from there. If you did not receive any message from us, please send an email to our support team at info@FitnesswearHQ.Com

CAN I MAKE CHANGES TO MY ORDER?

We usually process orders on the same day they are placed. Should you need to make any changeS to your order, please contact us immediately at info@FitnesswearHQ.com and we will do our best to accommodate the change request. However, we are unable to make any promises. If your purchase has already been shipped out, it will be too late for us to retrieve or amend the order. However, you may send the item back to our return office following our return procedures.

WHERE ARE MY ITEMS COMING FROM?

Although our main offices are located in The United States and Germany, some of our specialty items are located in other countries such as Australia, the United Kingdom and China.

WHY DIDN'T MY ITEMS ARRIVE IN ONE PACKAGE?

We ship your orders from various international warehouses both in the United States and abroad. Our manufactuers warehouses are spread out over multiple countries in order for them to get to you faster and economically. This means orders containing multiple items may be shipped individually if they came from different manufactuers. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

WHAT SHIPPING METHODS ARE AVAILABLE?

Currently all products are shipped via e-packet from overseas or USPS from the United States. We currently don’t have expedited shipping services, but inventory that is in our US warehouses should arrive within 1-4 business days after the warehouse processes the order. Inventory by our overseas manufactuers warehouses should arrive 6-15 business days after processing.

DO YOU SHIP INTERNATIONALLY?

Yes! We offer free international shipping worldwide to North and South America, Europe, Japan, Australia and New Zealand. We do not ship to Africa, India or other Asian countries.

WHAT PAYMENT METHODS ARE ACCEPTED?

We offer secure checkout through Visa, MasterCard, American Express, or Discover. You can also checkout through PayPal.

IS BUYING ON-LINE SAFE?

Yes! Our site is 100% secure. We do not save any of your credit card or payment information, which helps provide you an added layer of security to your personal/payment information.

WHAT IS THE RETURN POLICY?

We offer the best return policy our manufactuers allow us to have. You may return any unworn, unused, unopened or defective merchandise within 30 days of the delivery date you receive the item for a refund or exchange.

If you find the same item elsewhere online for less including their shipping charges let us look into it and see if we can meet or beat that price.

If you don't have a FitnesswearHQ experience, we will make it right for you so that you are 100% satisfied.

FitnesswearHQ's 5-POINT HAPPINESS CHECKLIST

1. Free shipping always. No surprises or hidden fees.
2. Safe payments via our encrypted payment system. Your payment information is not stored.
3. 30 DAY Money Back Guarantee.
4. Fantstic and responsive customer support.
5. Tracking of every order.

We use encrypted SSL certificates for 100% security.

Returns: Because we know that shopping online for clothes is often difficult since you cannot try on the clothes we try to make returns as easy and as seamless as possible. 

At FitnesswearHQ we strive to have everything you want in activewear. 

For fastest service please use our contact us form or e-mail us info@fitnesswearHQ.com

You may also call 1-800-291-3778 however using our contact form will improve our response time,