Returns and Exchanges

RETURNS & EXCHANGES

Return any unworn, unused, unopened or defective merchandise within 30 days of the delivery date you receive the item for a refund.or exchange. Please contact us via the contact form or contact us @ info@fitnesswearHQ.com to begin a claim: 

If you find the same item elsewhere online for less including their shipping charges let us look into it and see if we can meet or beat that price.

COMMON RETURN QUESTIONS

WHAT ITEMS ARE RETURNABLE?

  • Clothing Returns must begin within 30 days of receipt of your shipment. .
  • In Original condition, Unwashed and Unworn 
  • In the original packaging

WHAT ITEMS ARE NON-REFUNDABLE?

  • Free gifts or promotional items
  • No Refunds when item is 15% off or more! NO EXCEPTIONS
  •  An item you claim is not as described, but the seller can prove that it is.
  • Items are as described, but you no longer want them.
  •  Final Sale Items
  • All Swimwear
  • ALL Undergarments-This includes Sports Bras unless they are in their original unopened package due to hygenic rules.

ARE THERE ANY CHARGES FOR RETURN?

  • All return Items will incur a flat 10% restocking fee per item
  • Original shipping charges if any are non-refundable
  • You are responsible for return shipping charges
  • ALL items that are refused delivery will incur return shipping charges of $10 or 30% of the value for restocking, whichever is greater.

HOW DO I RETURN?

  • Enter your order number and email us at info@fitnesswearHQ.com or use the Contact Us Now form to initiate a return
  • Provide us a picture of the item being returned and the reason for the return
  • You will get a confirmation email with shipping guidelines

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days or a new item will be sent out.

If you don't have a FitnesswearHQ experience, we will make it right for you so that you are 100% satisfied.

Because we know that shopping online for clothes is often difficult since you cannot try on the clothes we try to make returns as easy and as seamless as possible. 

At FitnesswearHQ we strive to have everything you want in activewear and customer service.